Deniability—“They decided, created, commanded or blocked. Not my fault.”

Helplessness—“My boss won’t let me.”

Contempt—“They don’t pay me enough to put up with the likes of these customers.”

Fear—“It’s good enough, it’s not worth the risk, people will talk, this might not work…”

The industrial age brought compliance and compliance brought fear and fear brought us mediocrity.

The good news about fear is that once you see it, feel it and dance with it, you have a huge opportunity, the chance to make it better.

– The four horsemen of mediocrity | Seth Godin

"The three C’s of leadership are consideration, caring, and courtesy. Be polite to everyone."
– Brian Tracy [via swissmiss]

"The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly."
– Jim Rohn [via swissmiss]

"The future isn’t so much about absorbing or tolerating change, it’s about making change."
– Done to us vs. things we do | Seth Godin